The presence of the customer and tech support that a web hosting company provides can tell you a lot about the services which they provide as well. In the event that you can use just emails or tickets, you have most likely discovered some reseller and not the website hosting supplier. If this is the case, you will probably have to wait for a couple of days in order to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real hosting company for extra assistance. If the provider offers you different options for communication with fast response time that are available at any moment, they're most likely the top provider, not only a reseller. Therefore you will benefit from timely assistance and top-notch support since they will have immediate access to the servers where your account is. No matter what the issue - technical or sales, it's always better to have the option to get in touch with your website hosting company right away using your favourite way of communication.

24/7 Customer Support in Web Hosting

All our Linux web hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our web hosting solutions well before you make a purchase or you're an existing customer and you have a question or a problem, you're able to contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - several phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages and support tickets for more technical matters or any issues that require extra time to analyze and deal with. In contrast to a number of other web hosting suppliers, our trouble tickets come with a guaranteed maximum response time of only 1 hour, so regardless of what the trouble is, it will be resolved in a timely manner and you won't waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the Linux semi-dedicated servers that we offer come with 24/7 customer and tech support, so regardless of what problem you have, you'll be able to contact us and we'll help you at once. Our guaranteed answer time for any email message or support ticket that you open via your Hepsia hosting Control Panel is only 1 hour; usually the reply time rarely exceeds 20 min. We also have phone support with a couple of local numbers globally plus a live chat, so that you'll be able to contact us and receive more info about our services even if you don't have an account yet. We can help you with any question or an issue you have - payment methods, plan features, e-mail configuration, web hosting account settings, and many others. If you employ our services, you will not ever encounter a situation where you should wait for a day or two to get a problem resolved like you have to do with lots of other service providers.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for every server-related issue or fordifferent problems or questions about the pre-installed software the server is equipped with. If you haven't ordered your VPS server package yet, you're able to find out a lot more about our services by giving us a telephone call or by using the live chat service. For more tech problems, you're able to send an email message or open a support ticket from your billing Control Panel and you will get support within no more than an hour no matter the time of the day, even on weekends and holidays. The typical response time usually does not exceed half an hour. If you'd like to have assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can include to every single VPS plan and our admins can help you with any set up or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Servers

When you aquire a dedicated server from us, you are able to contact us anytime using different channels and the max time that you will need to wait for an answer is approximately 1 hour, so you can forget about waiting a whole day. Our customer and technical support service is available 24/7 regardless of whether it's a holiday or a weekend and we will help you with anything related to the applications that are pre-installed on your server. To get in touch with us about a tech issue, you are able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail message. If you have any kind of basic questions or you'd like to learn more about our web hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local numbers that we have in several countries around the globe. If you're looking for help with third-party software that you cannot deploy or run effectively, you are able to add the Managed Services upgrade to your current package and our system administrators will assist you.