Integrated Ticketing System in Web Hosting
The ticketing system that we use for our Linux web hosting isn’t separate from the hosting account. It is an indivisible part of our full-featured Hepsia hosting Control Panel and you will be able to visit it at any given moment with only several clicks, without needing to leave your hosting account. The ticketing system comes with a quick-search box, which will help you find practically any support ticket that you have already opened, if necessary. Additionally, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to deal with a particular issue even before you actually submit a ticket. The ticket response time is maximum sixty minutes, so you can receive prompt assistance whenever you need it and in case our support team recommends that you do something within your account, you can do it immediately without needing to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated servers, which goes to say that you will not require a separate platform to get in touch with our tech support team – you can do that on the spot if you chance upon an obstacle. Sending a new ticket takes a few clicks of the mouse and tracking down an older one is equally easy. Using our intelligent search functionality, you can swiftly track down any ticket that you have already posted. You can post a ticket at any time whatsoever as our customer service staff members are available to you 24-7-365 and respond in less than sixty minutes, even though it rarely takes this much to obtain an answer. With Hepsia, you’ll have everything in one location and you can forget about going through two or more platforms to fix a simple problem.