In case you’ve bought a hosting package and you have some questions connected with a specific feature/function, or if you have bumped into some obstacle and you need support, you should be able to get in touch with the respective customer support staff. All web hosting providers use a ticketing system no matter if they provide other ways of contacting them aside from it or not, as the very best way to deal with an issue most often is to use a ticket. This mode of communication makes the replies exchanged by both parties simple to track and allows the tech support team representatives to escalate the case if, for example, a sysadmin has to intervene. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you need to have at least two separate accounts to touch base with the help desk support team and to actually manage the hosting space. Constantly switching between the accounts could be a bore, not to mention the fact that it requires a long time for the vast majority of web hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Web Hosting

The ticketing system that we use for our Linux web hosting isn’t separate from the hosting account. It is an indivisible part of our full-featured Hepsia hosting Control Panel and you will be able to visit it at any given moment with only several clicks, without needing to leave your hosting account. The ticketing system comes with a quick-search box, which will help you find practically any support ticket that you have already opened, if necessary. Additionally, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to deal with a particular issue even before you actually submit a ticket. The ticket response time is maximum sixty minutes, so you can receive prompt assistance whenever you need it and in case our support team recommends that you do something within your account, you can do it immediately without needing to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated servers, which goes to say that you will not require a separate platform to get in touch with our tech support team – you can do that on the spot if you chance upon an obstacle. Sending a new ticket takes a few clicks of the mouse and tracking down an older one is equally easy. Using our intelligent search functionality, you can swiftly track down any ticket that you have already posted. You can post a ticket at any time whatsoever as our customer service staff members are available to you 24-7-365 and respond in less than sixty minutes, even though it rarely takes this much to obtain an answer. With Hepsia, you’ll have everything in one location and you can forget about going through two or more platforms to fix a simple problem.