A live chat is a real-time way of communication between a web hosting provider's support crew and its customers. It's an efficient method to receive some info about the hosting services or have some problem resolved because you're talking to a live agent. The benefits of using a live chat service rather than calling or opening a trouble ticket are the low chance of mistakes at the time you exchange data such as usernames or domain names, the faster response time because the communication is live and the fact that you don't have to stay on the chat all the time - you can do something else entirely while the representative investigates the issue involved. Furthermore, you can be a part of a live chat room from any kind of computer that's connected to the web, avoiding the phone costs that you will have to pay if you are calling to a different country.

Live Chat Support in Web Hosting

We provide a live chat support service for all of the Linux web hosting that we offer and we can support you with almost everything in real time. If you do not have an account with us yet, we're able to provide you with more information about the plans in order to help you to pick the most appropriate package. If you are an existing customer, we're able to help you with any general or billing matter plus with a number of common technical matters, such as an e-mail address setup in a desktop e-mail client. When you are unable to give us a call for some reason or you are in some country where we do not have a local telephone number, the live chat will be the best option to get in touch with us. Certainly, some situations need extra time to analyze and test, so you will have to open a ticket to our technicians, still, we're able to save your time and help you with many issues on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is online every single day, even on weekends and holidays. It is one of the best ways to find out more information about our Linux semi-dedicated servers in case you do not have an account yet or to get some issue resolved if you are a customer and our support agents will assist you promptly regardless of the time of the day you join the chat. In case you are unsure which plan is more suitable for your websites, if you need advice whether you should obtain a particular upgrade and how to obtain it or in case you experience problems setting up an e-mail account on your PC, you're able to contact us and we will give you the needed info in a timely manner. Our live chat is online even after our telephone lines go off for the day, therefore when you have an account here, you can be sure that you will always receive quick help with any question or problem that comes up.