Should you ever face a problem with your website and be unable to deal with it on your own, ask the web hosting provider’s customer support staff to help you get the website back online. A quick resolution would be the best scenario, but many hosting companies respond within twenty four hours or even more, especially if you are dealing with a hosting reseller. Even if your problem can be sorted out without much effort, your website may not function correctly or it may not be accessible whatsoever for a longer period of time, so you may lose prospective customers as it is extremely unlikely that anybody will willingly revisit a site that is faulty. That said, you ought to make sure not only that you can reach your web hosting company, but also that they can answer and assist you in a well-timed manner. If a software app update does not go smoothly or if you erase something by chance, for example, the website should be restored promptly so as to prevent extended unreachability.

One-Hour Response Guarantee in Web Hosting

With a web hosting from our company, you can forget about waiting around for hours and hours, or even all day, to obtain a response to an e-mail or a ticket. No matter when you contact us, we’ll lend you a helping hand within less than an hour with any technical or pre-sales questions you might have. As a matter of fact, our actual reaction time hardly ever surpasses 20 to 30 minutes. As we’re at your service 24 hours a day, 7 days a week, 365 days a year, you will always obtain support in a well-timed manner and we understand how vital that is in the digital world. Shortly after you contact us, we will reply to your inquiries. In case you confront any technical issue, we’ll cope with it for you, or we’ll provide you with all the required information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a trouble ticket from your web hosting Control Panel or send an email concerning your semi-dedicated server, you’ll receive an answer within 1 hour max. You can touch base with us whenever you wish with regard to general, billing or technical matters and given the fact that we’re working 365 days a year, you’ll invariably receive assistance in no time. Based on the specific issue or question, we will provide you with more details, rectify the predicament if it’s been caused by something that’s within our reach or tell you what to do on your end in case you have to fine-tune a particular setting for an Internet app that we do not have access to. You can forget about waiting for a day for each reply. Actually, in the majority of cases we respond to emails and tickets within no more than 20 to 25 minutes.