In case you have ever had a web hosting account in the past or you have dealt with any other kind of online service, you're probably well aware from personal experience that for a lot of things it's better to talk to a live person on the phone than to exchange tickets or e-mail messages. If you'd like to know more about a service before you order it or if something small needs to be done, for example, it'll be far easier and quicker to get it done live. When you're given the option to seek the advice of representatives by phone, it's very likely that you are using the services of an actual website hosting provider, not just a reseller. The level of support that you can get over the phone may differ between different suppliers - from very general issues to dedicated technical support. Generally most providers supply pre-sales assistance and first level phone support, while more complicated tech issues are managed through email or tickets.

Phone Support in Web Hosting

Because we have live phone support 14 hours a day, you can call us and speak with one of our customer support representatives to get more info about any of the Linux web hosting that we provide and ensure that our servers match the system requirements for your sites before you purchase anything. For your convenience, we have telephone numbers on 3 different continents and you can call the one nearer to you - in the USA, Great Britain or Australia. In case you're already an existing customer, you will be able to call us about general and billing matters, and about some tech ones. In case the trouble is strictly technical or it needs more time to handle, you will have to go through our ticketing system, that will enable both you and our technical support crew to monitor the details provided by both sides.

Phone Support in Semi-dedicated Servers

Any time you want more details regarding the Linux semi-dedicated servers that we offer, you can call some of the three support phone lines we have around the globe - in the United States of America, the UK and Australia. Thus, you will be able to check in advance if our services will be appropriate for your web sites. If you're already our customer and you have a semi-dedicated account, you have the option to contact us on the phone for fourteen hours daily about any type of billing or general questions. For strictly technical issues you can employ our ticketing system so as to communicate with our tech support since sometroubles just require extra time to be resolved, but we can assist you on the phone with various minor technical problems as well, saving you time and efforts.