Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • Every assistance request you send to us will be attended to within maximum 1 hour. In case your trouble ticket or email requires additional assistance from an admin, we will timely forward it and leave a comment to inform you that your issue is being worked on. If you order our Managed Services package, all of the server administration tasks included there will be carried out at a time that is suitable for you.

  • Top quality support service

  • A Top–Notch Technical Support Service

  • We’ll be online for you 24x7x365 to answer any questions that you may have connected with our Web Site Control Panel or any of the apps that we have installed for you on the dedicated server. If you also require support tackling server admin procedures, take a glance at our Managed Services package, which includes backup hard drive space, weekly Operating System updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Web Site Control Panel was installed by default for every dedicated web hosting plan. Among its functionalities is a rather useful integrated knowledgebase that will walk you step by step on how to use it. The majority of instructional articles have video versions which demonstrate all the tasks that you can perform in a highly illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each Web Site Control Panel section.